In our highly interconnected 21st century world, all economic players need to maintain close relations with their partners and stakeholders. For L’Oréal, the challenge is therefore to forge trust-based, high-quality relationships with them, wherever they may be, in order to better understand their concerns and expectations. To achieve this objective, our Group has deployed an innovative approach: the holding of forums with its various stakeholders around the globe. In India and South Africa, for example, L’Oréal gathered in 2012 the main non-governmental organisations, with the aim of establishing an open dialogue. In total, 150 NGOs attended these meetings dealing with every aspect of L’Oréal’s corporate social responsibility (CSR) policy, thereby offering a way for us to improve and enrich our strategy and our future actions.